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A platform for online

and mobile check-in

 

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The Best Guest Experience

CheckMate powers online and mobile check-in for hotels and their guests. As a business-to-business software company, CheckMate makes it easy for hotels of any size to implement mobile services under their own brand. Our advanced messaging platform will exceed your guests’ expectations and empower your staff to provide better service.

Hotel Branded

Guest communications are sent with your hotel’s logo and branding. Control your own look and feel of your pre-arrival experience with options to upload your logos, photos, room preferences, and more.

Provide Superior Service

 

ANTICIPATE

Request guest arrival times, room preferences, and special needs.

NOTIFY

Send guests room status updates by email or text message.

RESPOND

Receive instant alerts as guest
feedback is provided.

Responsive Design

With a responsive, cross-platform design, guests and staff can interact on any desktop or mobile device. No app downloads necessary for guests or staff.

Increase RevPAR with Room Upgrades and Ancillaries

 

Room Upgrades

CheckMate’s intelligent upgrade platform promotes upgrades based on real guest preferences. Merchandize room upgrades with photos, 360 degree views, and call out room features. Now, your guests can opt-in to room upgrade offers with a single click.

Ancillaries

Promote and merchandize ancillaries and add-ons before guests arrive. Our flexible ancillary merchandizing allows you to offer all your ancillary options with per stay, per night or per-guest fees.

 

Breakfast

Early Check-in

Parking

Customize

 

Know Your Guests Before They Arrive

Social Profiles

Our social profiling features help your staff identify guests with the most social influence. From your top TripAdvisor contributors to guests with the highest Klout, you’ll be more informed than ever.

Real Time Feedback

Collect guest feedback in real time and prevent issues before your guests leave the property. Exceed guest expectations, drive positive reviews and and develop lasting guest relationships.

Guest: J. McKenzie

Reservation: 39300XXXX

Online Check-in and Hotel Arrival Hotel Room

“I loved getting a text-message telling me when my room was ready! The staff was friendly and helpful, but my room is too cold. Can you send someone to fix the thermostat?”

What They Are Saying

  • "Because I had checked in online, I was able to arrive at the front desk and very quickly and easily pick up my room key. This was the fastest I think I've ever checked into a hotel!"
    TomGuest at Hotel Nikko (San Francisco, CA)
  • “The secret to the success is how easy it is for our staff to use. It started out great and the improvements along the way have made it even better.”
    Maria JaramilloFront Office Manager | The Liaison Capitol Hill
  • "The electronic check-in was great. We travel often, and that's the first time we were offered electronic check-in. I wish everyone offered it!"
    MarkGuest at Affinia Manhattan Hotel (New York, NY)
  • "I really enjoyed the advance check-in. This was the first time I was ever able to use online check-in and I loved it!"
    MichelleGuest at Inn at Saint Mary's (South Bend, IN)
  • "CheckMate has had a positive impact on the guest pre-arrival experience in that it provides guests with a realistic timeframe when their room will be ready, allowing guests to better plan their day. CheckMate also enables the hotel to identify repeat guests and then expedite their check-in process by giving them the opportunity to skip the typical front desk line and simply pick up their keys."
    Aaron AnavimDirector of Front Office Operations - Estancia La Jolla Hotel & Spa
  • "Our guests appreciate the convenient room updates they receive through the CheckMate platform. At the front desk, we use CheckMate to confirm upgrade requests early on in the day, and to help our housekeeping team plan for early arrivals."
    Chris DoveRooms Director - Hotel Abri